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    Coronavirus (COVID-19) Update

    Message to Our Community

    Read our public statement on COVID-19.

    Store Closing

    With the safety of our customer-facing employees in mind, we have decided to temporarily close our Richmond store to the public. No reopening date has been determined at this point.

    We are constantly monitoring the pandemic, taking this situation day by day, and want to practice social distancing in closing the stores to the public.

    Online Orders

    Due to increased order volume and the rapidly evolving situation regarding COVID-19, some orders may experience shipping delays.

    Our Fulfillment Center is continuing to operate with adjustments to schedules and the work environment. We've increased the frequency and extent of our cleaning and sterilization procedures, especially for all high-touch areas and surfaces. We require all employees to stay at home if they are feeling unwell and recently implemented an emergency sick leave policy to support them. Additionally, we're following social distancing recommendations, and employees who can work from home are doing so.

    Please feel free to contact customer support with any questions.

    Payment

    Need Supply Co. accepts the following forms of payment:

    • Visa
    • Mastercard
    • American Express
    • China UnionPay
    • Discover
    • Diners Club
    • PayPal

    * Sales tax is only applicable to merchandise shipped to an Australia, Alabama, California, Colorado, Connecticut, District of Columbia, Georgia, Hawaii, Illinois, Indiana, Iowa, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Nevada, New Jersey, New York, North Carolina, Pennsylvania, Texas, Utah, Virginia, Washington State, or Wisconsin

    Order History

    If you have a registered account, you can always view your order details by clicking on My Account Page . We would be happy to help you cancel or update your order’s address information prior to your order shipping, please contact us so we can assist you. Note: We can not make specific changes to items within an order.

    Shipping and Handling

    Please note: Due to increased order volume and the rapidly evolving situation regarding COVID-19, some orders may experience shipping delays.

    Typically, orders placed Monday through Friday (excluding holidays) are shipped within 1-2 business days. Orders placed Saturday and Sunday will ship out the following Monday (excluding holidays). Saturday delivery is currently not available.

    Rates

    United States

    Method Transit Time Cost
    Standard 3-7 business days $10.00
    Two Day 1-2 business days $20.00
    Next Day 1 business day $30.00

    Notice

    Orders shipped to APO/FPO, Alaska, Hawaii, US territories and PO Boxes cannot be expedited and will be shipped via USPS Priority Mail. Please note transit times above are provided by USPS and UPS and are not necessarily guaranteed.

    In-Store Pickup

    We offer free In-Store Pickup as an option for our local Richmond customers. Simply select In-Store Pickup at Checkout and one of our store associates will give you a phone call when it’s ready. Bring a copy of your order, the credit card used for purchase and a photo ID to the store to pick up your order. Orders will be held for 7 days.

    International

    Method Transit Time Cost
    Priority 6-10 business days $40.00

    Notice

    When shipping to international addresses, you will be responsible for import duties, fees and taxes upon delivery of your international order. This charge is determined by your local customs authority. We suggest contacting your local customs office for additional information on these charges. Please note that transit times indicated above are provided by UPS and USPS, and are not necessarily guaranteed.

    International Rejection Notices

    Please note: International packages that are refused or abandoned will not be eligible for any type of reimbursement or reshipment.

    Sizing

    Women’s Apparel Size Guide

    Size Denim US UK / AU FR / ES DK / DE IT JP KOREA CHINA (Tops) CHINA (Bottoms)
    XXS 24 / 25 0 4 32 30 36 3 - 155 / 76A 155 / 64A
    XS 25 / 26 2 6 34 32 38 5 44 160 / 80A 160 / 66A
    S 26 / 27 4 8 36 34 40 7 55 165 / 84A 165 / 68A
    M 27 / 28 6 10 38 36 42 9 66 170 / 88A 170 / 70A
    L 28 / 29 8 12 40 38 44 11 77 175 / 92A 175 / 72A
    XL 30 10 14 42 40 46 13 88 180 / 96A 180 / 74A

    Women’s Shoe Size Conversion

    US UK AUS EU/IT FR JP KOREA CHINA
    4.5 2 3.5 35 36 21.5 220 35.5
    5 2.5 4 35.5 36.5 22 225
    5.5 3 4.5 36 37 22.5 230 36
    6 3.5 5 36.5 37.5 23 235 37
    6.5 4 5.5 37 38 23.5 240 37.5
    7 4.5 6 37.5 38.5 24 245 38
    7.5 5 6.5 38 39 24.5 250 39
    8 5.5 7 38.5 39.5 25 255 39.5
    8.5 6 7.5 39 40 25.5 260 40
    9 6.5 8 39.5 40.5 26 265 41
    9.5 6.5 8 39.5 40.5 26 265 41
    10 7.5 9 40.5 41.5 27 275 42
    10.5 8 9.5 41 42 27.5 280 43

    Women’s Measurement Guides

    Dresses & Jumpsuits
    • Women's Dress Measurement Guide
    • Women's Jumpsuit Measurement Guide
    Shirts
    • Women's Alternate Shirt Measurement Guide
    • Women's Shirt Measurement Guide
    Outerwear & Long-sleeve Shirts
    • Women's Outerwear Measurement Guide
    • Women's Long-sleeve Shirt Measurement Guide
    Swim & Intimates
    • Women's Swimsuit Measurement Guide
    • Women's Intimate Top Measurement Guide Women's Intimate Bottom Measurement Guide

    Men’s Apparel Size Guide

    Size UK/US Chest AU FR / IT JP KOREA CHINA
    XS 34 84 44 1 90 170 / 88A
    S 36 87 46 2 100 175 / 92A
    M 38 90 48 3 100 180 / 96A
    L 40 93 50 4 105 185 / 100A
    XL 42 96 52 5 110 190 /104A

    Men’s Shoe Size Conversion

    US UK / AUS EU / IT JP KOREA CHINA
    6 5 39 23.5 240 39.5
    6.5 5.5 39.5 24 245 40
    7 6 40 24.5 250 40.5
    7.5 6.5 40.5 25 255 41
    8 7 41 25.5 260 41.5
    8.5 7.5 41.5 26 265 42
    9 8 42 26.5 270 42.5
    9.5 8.5 42.5 27 275 43
    10 9 43 27.5 280 43.5
    10.5 9.5 43.5 28 285 44
    11 10 44 28.5 290 44.5
    11.5 10.5 44.5 29 295 45
    12 11 45 29.5 300 45.5

    Men’s Measurement Guides

    Long-sleeve Shirts & Sweaters
    • Men's Shirt Measurement Guide
    • Men's Sweater Measurement Guide
    Outerwear
    • Men's Outerwear Measurement Guide
    •  
    Pants & Shorts
    • Men's Shorts Measurement Guide
    • Men's Pants Measurement Guide

    Please note: this size chart is a general guide to compare various size scales. As each brand varies in sizing and cut, please contact help@www.babyhanle.com with specific sizing questions.

    Gift Cards

    PLEASE NOTE: Online Gift Cards are not currently available for purchase online. We are working to resolve the issue. Store Gift Cards are available and can be be purchased at our Carytown store.

    Returns and Exchanges

    Return Policy

    If for any reason you are not satisfied with your purchase, you have 14 days from the date the package arrives to send the item back to us at the address listed below using a carrier of your choice. We recommend using a trackable and insured service. Make sure to include the packing slip included in your package, and mail to the address below:

    Need Supply Co.
    Returns Department
    540 Eastpark Ct
    Suite D
    Sandston, VA 23150

    Please make sure your items are returned new, unused and with all Need Supply Co. and designer tags still attached. Returns that do not meet our policy will not be accepted and will be sent back to the client at their cost of $10. Your shipment will include a printed invoice/return form. The invoice/return form must be included in your return shipment to qualify for a return. Returns are processed within 10 business days of receipt.

    Note: All special release products and items marked as Final Sale are not eligible for returns, exchanges or additional price reductions.

    Exchanges

    If you would like to exchange an item, we suggest that you place a new order for the item you want before returning your original purchase. This will ensure that your exchange item is in stock. You are then welcome to return your original order for a full refund. Once we receive your return, we will process a refund for the cost of the returned item and send you an email. To ensure quick and easy international exchanges, please reach out to our Customer Service Department before placing your new order.

    Note: All special release products and items marked as Final Sale are not eligible for returns, exchanges or additional price reductions.

    Pricing

    Sale Price Adjustment

    Need Supply Co offers a sale price adjustment on items purchased up to 7 days prior to the commencement date of a sale. Adjustments must be claimed within 7 days of sale start date. Sale price adjustments will be credited to the original form of payment. Please be aware that the exact style and size of an item must be available for purchase when request is made. We are unable to offer price adjustments on items originally purchased on sale or on any special promotion items that are temporarily reduced in price.

    Price Match Policy

    Need Supply Co will match the price of non-sale styles available on other websites. If a better price is found, please email us a link and we will adjust your order and match the price. The exact style, color and size must be available at the lower price when submitting the request. Style must be represented on a website located and shipping from within the United States which sells clothing in US dollars. We do not match other website’s promotions or promotional discounts. Requests can be made when placing your order or within Need Supply Co's 14 day return window.

    Coupon Codes

    Discount codes may not be combined with other discount offers or promotions. Offer may not be applied to previous purchases, gift cards, shipping fees, or taxes. Discount applied before shipping, handling, and tax. Some exclusions may apply.

    Affiliate Program

    If you are interested in joining the Need Supply Co. affiliate program please visit Affiliates.

    Website Accessibility

    Need Supply is committed to making our website's content accessible and user friendly to everyone. If you are having difficulty viewing or navigating the content on this website, or notice any content, feature, or functionality that you believe is not fully accessible to people with disabilities, please call our Customer Service team at 1.844.516.4704 or email help@www.babyhanle.com. Be sure to include “Accessibility” in the subject line and provide a description of the specific feature you feel is not fully accessible or a suggestion for improvement.

    We take your feedback seriously and will consider it as we evaluate ways to accommodate all of our customers and our overall accessibility policies. In addition, we strongly encourage vendors of third-party digital content to provide content that is accessible and user friendly.

    TLS 1.1/1.2 Support

    If you would like to continue using Internet Explorer 8, 9, and 10 to access secure pages (HTTPS) after February 28, 2018, please change the following Internet Explorer browser settings:

    • Open Internet Explorer
    • Click the Tools menu (gear icon) and choose Internet Options
    • Click the Advanced tab
    • Scroll down to the Security section
    • Uncheck “Use SSL 2.0” and “Use SSL 3.0” or confirm they are unchecked
    • Check “Use TLS 1.0”, “Use TLS 1.1”, and “Use TLS 1.2” (if available) or confirm they are checked
    • Click OK to save your settings
    • Close and restart Internet Explorer

    Note it is important to check consecutive TLS versions. Not selecting consecutive TLS versions (for example, checking TLS 1.0 and 1.2, but not checking 1.1) could result in connection errors.

    Need more help?

    Please feel free to contact us with any questions.

    Email
    help@www.babyhanle.com

    Phone
    1.844.516.4704

    Customer Service Hours
    Monday–Friday 9am–6pm ET
    Saturday–Sunday 9am–6pm ET

    For help regarding our Carytown shop contact us here:

    Phone
    804.256.2987

    Store Hours
    Monday–Saturday 12pm–6pm ET
    Sunday CLOSED

    NOTE: In response to COVID-19 recommendations, our Richmond store is temporarily closed to the public.

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